How Do I Reactivate my Lyft Account after an Accident?

Was your Lyft account suspended or deactivated after you were involved in a car accident? Was the accident due to someone else’s negligence, meaning you were not at fault?

Having your Lyft account deactivated can be devastating if this is your sole or main source of income. Even worse, you know for a fact that the accident was caused by the other driver’s careless or reckless conduct. So, what are your rights when you lose your driving privileges for a rideshare company? In this article, we will talk about the steps you can take to restore your driver’s account with Lyft. If Lyft continues to deny your request for reactivation, it’s time to speak with an unlawful termination lawsuit attorney. Contact our office for a lawyer who can sue Lyft for deactivating your account.

Can Lyft Deactivate my Account after an Accident?

Yes, if you were in an auto accident, Lyft does reserve the right to suspend or deactivate your driver account. However, you have the right to appeal the decision and show proof that you are not to blame for what happened. In the following section, we will talk about the process of how to appeal a deactivation of your account by Lyft. For now, let’s talk about the difference between an account suspension and deactivation, as they mean different things.

With Lyft, suspensions can be issued for relatively minor issues, like paperwork that needs to be updated or cancellation rates that are above average. Deactivations, on the other hand, involve serious violations, like inappropriate behavior towards customers or driving with a suspended license. So, if you get into a car accident while driving for Lyft, it’s more than likely that your account will be deactivated.

Another key difference is that Lyft account suspensions are temporary, and removing the hold doesn’t involve a whole of work. A deactivation, however, is considered a permanent ban, so it is more difficult to reverse.

What Do I Do if my Lyft Account is Deactivated?

Though a deactivation permanently bans you from the platform, you have the right to dispute the company’s decision to fire you. Here are the steps we recommend if you wish to try and have your account reinstated:

1. Confirm that you understand the reason for the deactivation.

This sounds obvious, but really – read over the email or anything else that you get from Lyft and make sure that all of it makes sense to you. Many times, these companies terminate people’s accounts while providing vague or limited information on their reasoning for doing so. Or, there are certain details that are not correct, which you may have missed if you don’t read things over carefully. If there is anything that you feel is incorrect or the reason you are banned is not clear enough, contact Lyft and ask for a more detailed explanation.

2. Appeal the decision.

Once you fully understand why you were deactivated by Lyft, you’ll need to follow the exact procedures they outlined in order to appeal the decision. This will require contacting the company multiple times, as they can be rather vague in their explanations. Be prepared to leave numerous messages through the app or website with your call back number before you get a single response.

3. Request copies of any relevant reports.

You have every right to ask for copies of documents that Lyft has concerning the accident you were in. After all, these are the reports that were used to deactivate your account, so you need to see if there are any errors or false information that caused your account to be disabled. Lyft has a legal obligation to comply with your request for this type of information, but many drivers are given the run around or find that they are completely ignored once an account is deactivated. That makes it harder to dispute any errors and prove to Lyft that your account should be reinstated.

How to Dispute Errors that Resulted in Account Deactivation

If Lyft is under the impression that you are to blame for the accident, it’s essential to dispute their findings and provide evidence to show that you are the victim. Make sure to:

1. File a formal dispute.

Follow the company’s procedures to appeal the deactivation and be prepared to show evidence, like police reports and letters from your insurance company. Frankly, formal disputes have low success rates with rideshare companies, but it’s important to take this step and ensure that you have taken all the required steps.

2. Start a collection of evidence.

Reversing a deactivation is not a quick and easy process, and there will be many times when you find yourself stressed out and frustrated. Though it can be time-consuming, make sure to take detailed notes about all your communications with Lyft, like who you spoke with, the date and time, and what you talked about. Save every email, letter, and voicemail from the company as well, and keep track of the monetary losses and emotional impact of having your account deactivated. This can include missed payments for rent and other bills, and any mental health issues resulting from the stress of trying to prove that you are the innocent party.

3. Consult a Lyft account deactivation attorney.

If you are no closer to a reactivation within 30 days, it’s time to contact a rideshare account deactivation lawyer. Our law firm has decades of experience in wrongful termination disputes, including unfair deactivation of a Lyft account after a car accident. Contact us today and schedule a free, initial case review.

Can I File a Lawsuit against Lyft for Deactivating my Account?

Yes, it’s possible to sue Lyft for account deactivation if you were banned from the platform for an accident that was caused by someone else. However, it’s essential to understand Lyft’s reasoning for deactivating you, as there may be other issues – whether it’s some other violation on your part or a technicality based on their terms of service – that would allow them to disable your account. Essentially, you would need to determine if the deactivation is reasonable under state and federal laws. This is why you need an attorney with experience in suing Lyft, Uber, and other rideshare companies for illegal account deactivation.

Can a Lawyer Get my Lyft Account Reactivated?

If your driver account was deactivated by Lyft due to an accident where you were not at fault, yes, a lawyer can help you get your account reinstated. A Lyft deactivation lawyer can also help if your account was deactivated due to errors on your background report, like erroneous moving violations, drug offenses, or damage to someone else’s property.

Correcting these errors and proving that you are not at fault should be easy. Unfortunately, the parties involved may be unresponsive or unwilling to accept your explanation of what really happened. This is when a lawyer can be of help, as they have the knowledge and experience to build a strong case and prove once and for all that you are the victim of clerical errors or false accusations.

Contact Kenmore Law Group

Being unjustly kicked off a rideshare platform happens far too often, and it’s hard for the average person to dispute a deactivation by a major corporation like Lyft. That’s why it’s helpful to have a wrongful Lyft deactivation lawyer by your side, who can help you achieve justice and recoup the losses you sustained through no fault of your own.

We operate under a policy known as the Zero Fee Guarantee, where all cases are accepted on contingency. As a result, we don’t get paid until the end of your case, and that’s only if we succeed in brining you compensation from an unlawful termination claim. Otherwise, we make absolutely nothing, since we shouldn’t get paid unless you get paid.

Contact our office today and schedule a free case evaluation if your Lyft account was deactivated after an accident.